Terms & Conditions

Perfection Skin & Beauty Clinic Limited
Cowage Farm Park
Foxley
Malmesbury
Wiltshire
SN16 0JH
United Kingdom

Company No. 07449339

Email. This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone. 01666 822 811

Last updated June 2026

At Perfection, we believe in being open, honest and transparent. The information below explains how our appointments, treatments, courses, products and bookings work, helping us provide a safe, professional and enjoyable experience for you and our team.

We recommend arriving around five minutes before your appointment so you can settle in, relax and enjoy a few moments to yourself before your treatment begins.

For your convenience, consultation forms are usually emailed before your appointment and we encourage clients to complete them at home wherever possible.

All clients are required to complete a consultation form before receiving treatment, including clients attending for treatments such as nail services. This is an important insurance, safety and professional requirement.

Returning clients may also be asked to review or update their consultation form from time to time. It is important that you let us know about any changes to your health, medications, allergies, pregnancy status, medical conditions or medical history before your appointment. This information helps us provide the safest and most appropriate treatment recommendations for you. Our advice and treatment decisions are based on the information available to us, so keeping your consultation details accurate and up to date helps ensure your treatment remains both safe and suitable.

If a consultation form has not been completed before your appointment, we will be happy to provide one for you to complete at the clinic.

However, if a client refuses to complete the required consultation documentation, we will be unable to proceed with treatment. In these circumstances, treatment will be treated as a late cancellation and no refund or credit will be given.

For your convenience, many of our treatments, courses and packages can be purchased online.

Full payment is taken at the time of booking to secure your appointment or treatment package.

Where required, treatments remain subject to consultation, medical screening, patch testing and suitability assessment. Purchasing a treatment or course does not guarantee that treatment will be suitable for you.

If we believe a treatment is unsuitable, unsafe or not in your best interests, we will explain the reasons why and discuss suitable alternative treatments, products or account credit options.

By making a booking, you confirm that the information you provide to us is accurate and complete to the best of your knowledge.

We understand that plans can sometimes change. To allow us the opportunity to offer appointments to other clients, we kindly ask for at least 48 hours' notice if you need to cancel or rearrange your appointment.

Appointments cancelled with less than 48 hours' notice, or missed appointments, will be charged at 100% of the appointment value.

If your appointment has been booked using a treatment course or package, the booked treatment will be deducted from your remaining course balance.

If your appointment has been booked using a gift voucher, the value of the booked treatment will be deducted from the gift voucher balance.

Our therapists' time is reserved especially for you, and it is often difficult to fill appointments at short notice. Thank you for your understanding and helping us respect the time of both our team and other clients.

We understand that traffic, work, family life and unexpected delays can sometimes happen, and we will always do our very best to help where possible.

If you think you may be running late, please give us a call. Where availability allows, we will always try to move your appointment slightly later to accommodate you.

We recommend allowing a little extra time for your journey and arriving around five minutes early so you can settle in, enjoy a drink and take advantage of some well-deserved relaxation time in our reception area before your treatment begins. We certainly don't want you feeling stressed before your appointment.

Unfortunately, we are not always able to delay appointments, as we need to respect the time of other clients who are booked after you. If you arrive late, your appointment will still need to finish at its scheduled time. Where possible, we will adapt your treatment and complete as much of your appointment as we can within the time available.

Many of our clients invest in courses and treatment packages to achieve the very best results.

We do not offer refunds on treatments, courses or treatment packages.

If your circumstances change due to illness, pregnancy, relocation or any other reason, any unused balance may be transferred to alternative treatments, products or retained on your client account for future use.

Courses do not expire. However, where treatment prices have increased since purchase, a surcharge may apply to reflect current pricing.

Gift vouchers are non-refundable and cannot be exchanged for cash.

We carefully select the products we recommend and hope you will love them as much as we do.

Unopened and unused products may be exchanged within 14 days of purchase with proof of purchase.

For hygiene and safety reasons, opened or used products cannot be exchanged unless they are faulty.

If you experience an unexpected reaction to a product, please stop using it and contact us as soon as possible. We will be happy to discuss your concerns and recommend the most appropriate next steps.

Your safety and wellbeing are always our priority.

Treatment recommendations are based on the information provided during your consultation. It is important that you let us know about any changes to your health, medications, allergies, pregnancy status, medical conditions or medical history before your appointment. This information helps us provide the safest and most appropriate treatment recommendations for you. Our advice and treatment decisions are based on the information available to us, so keeping your consultation details accurate and up to date helps ensure your treatment remains both safe and suitable.

To help us provide the highest standard of care and ensure we do not miss any important information discussed during your consultation, consultations may be voice recorded with your knowledge.

These recordings are used solely for clinical and administrative purposes. They are securely transcribed and the relevant information is added to your confidential client record, helping us keep your records accurate, complete and up to date.

Recordings are not shared with third parties unless required by law or with your explicit consent. They are handled in accordance with our privacy policy and applicable data protection legislation.

At Perfection, honesty is one of our core values.

Whilst we always want to help, there may be occasions where we advise against a treatment, postpone a treatment or recommend an alternative option. Any such decision will always be made with your safety, wellbeing and best interests in mind. For safety, insurance and regulatory reasons, we cannot carry out treatment without the required consultation information and consent documentation.

We reserve the right to decline treatment or future appointments where we believe this is necessary for the safety, wellbeing, comfort or best interests of our clients, team members or business.

For treatments that require a patch test, including tinting, lash lift and other treatments where patch testing is required, it is the client's responsibility to ensure that a valid patch test has been completed at least 24 hours before their appointment.

Patch tests are quick, simple and free of charge. To arrange a patch test, please call us on 01666 822811 or book online here: https://phore.st/5gAhiI

We understand it can sometimes be easy to forget, particularly if you have had similar treatments elsewhere before. However, for your safety and to maintain our professional and insurance standards, we are unable to carry out these treatments without a valid patch test, regardless of whether you have previously had the treatment at another salon or clinic.

If you attend an appointment for a treatment requiring a patch test and a valid patch test has not been completed, we will be unable to proceed with treatment.

these circumstances, the appointment will be treated in line with our cancellation policy. However, where possible, we will be happy to transfer the value of your appointment to an alternative suitable treatment.

To avoid disappointment, please make sure your patch test is booked in plenty of time before your appointment.

Every client is unique and treatment outcomes can vary.

Factors including hormones, medications, medical conditions, genetics, lifestyle, age and following aftercare advice can all influence results.

Whilst we will always provide honest advice, realistic expectations and expert care, specific treatment outcomes cannot be guaranteed.

Laser hair removal provides long-term hair reduction rather than permanent hair removal.

The number of sessions required and results achieved vary between individuals. Factors such as hormones, PCOS, medications and genetics can influence outcomes and ongoing maintenance treatments may be required.

For the safest treatment and the best possible results, we strongly recommend avoiding sunbeds, fake tan and excessive sun exposure before your laser appointment.

Where possible, we will always try to adjust treatment settings to safely accommodate slight changes in skin colour. However, there may be occasions where your skin is too tanned for us to carry out treatment safely.

If this happens, we may need to postpone your appointment until your tan has faded sufficiently. As this appointment time has been reserved especially for you, appointments that cannot go ahead due to recent tanning may be treated in line with our cancellation policy.

If you have recently developed a tan, used fake tan or are unsure whether your skin is suitable for treatment, please contact us as soon as possible.

The earlier we know, the more options we have to help.

If you experience any issues with your nail treatment, please contact us within 5 days of your appointment and provide photographs where possible.

As nails are subject to daily wear and tear and individual lifestyle factors, we are unable to offer repairs, adjustments or investigate concerns reported more than 5 days after the original appointment.

We've always tried to be as flexible as possible and help wherever we can. However, over the years we've found that removing products applied by other salons can be extremely unpredictable.

Different salons use different products, techniques and application methods, making it very difficult for us to accurately estimate the time required for safe removal. Unfortunately, this can lead to delays, disappointment and unnecessary stress for both our clients and team.

For this reason, we are unable to remove acrylic, builder gel, gel polish or any other nail enhancements applied by another salon.

We are, of course, happy to remove products previously applied at Perfection when the appropriate removal service has been booked.

If you are unsure whether the product on your nails was applied at Perfection or another salon, please contact us before booking and we will be happy to advise.

Your results and experience matter enormously to us.

If you are unhappy with any aspect of your treatment, product, service or visit, we strongly encourage you to get in touch as soon as possible. Our business has been built on delivering exceptional client experiences, and your feedback helps us maintain the high standards we pride ourselves on.

We kindly ask that you contact us and allow us the opportunity to assess and, where appropriate, resolve any concerns before seeking treatment, products or services elsewhere.

We cannot accept liability for costs incurred through corrective treatments, products or services obtained elsewhere without first giving us a reasonable opportunity to assess the concern.

If something has not met your expectations, we genuinely want to know. Your feedback is incredibly important to us and helps us continue improving the experience we provide for every client who visits Perfection.

For certain treatments, we may take before and after photographs for clinical records, treatment planning, progress monitoring and insurance purposes.

These photographs form part of your confidential client record and will never be used for marketing purposes without your permission.

We love it when clients share their Perfection experience and recommend us to friends, family and followers.

If you would like to take photographs or videos during your visit, you're very welcome to do so. We simply ask that you respect the privacy of our team members and other clients and seek permission before photographing, filming or recording anyone else.

To protect the privacy and wellbeing of our clients and team, covert or unauthorised audio, video or photographic recording is not permitted within the clinic.

We understand that arranging childcare is not always easy and we are proud to welcome quiet, well-behaved children to Perfection.

Many of our clients visit us to relax, switch off and enjoy some valuable time to themselves, so we kindly ask that children remain supervised at all times and are respectful of the peaceful environment we work hard to create.

Clients under the age of 16 must be accompanied by a parent or legal guardian.

We are proud of the warm, welcoming and professional atmosphere at Perfection.

We kindly ask all clients to treat our team members and fellow clients with courtesy and respect.

Any behaviour that is abusive, aggressive, threatening, discriminatory, intimidating or inappropriate may result in treatment being declined and future appointments being refused.

All information shared with us, including consultation forms, photographs, treatment records and personal details, is treated as confidential and handled in accordance with current data protection legislation.

Treatment prices may change from time to time.

The latest prices can always be found on our online booking system or by contacting the clinic directly.

Promotional offers, discounts and special packages cannot be used in conjunction with any other offer unless otherwise stated and must be redeemed within the advertised promotional period.

Nothing within these Terms & Conditions affects your statutory rights.

Thank you for choosing Perfection.

We look forward to welcoming you and helping you look and feel your absolute best.