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Home / About the Salon / Client Feedback Form

Client Feedback Form

Our aim is to provide a quality client focused service where treatments are of the highest possible standard. We are continuously striving to improve the salon and as a client, your feedback, suggestions and comments are an integral part of achieving this.

We would be very grateful if you could take a minute of your time to complete this anonymous satisfaction survey.


1. How would you rate the booking process and did you get your preferred appointment time?

ExcellentGoodPoorVery Poor

Comments (if any):


2. How would you rate the appearance and atmosphere of the reception area?

ExcellentGoodPoorVery Poor

Comments (if any):


3. How would you rate the manner and helpfulness of our staff?

ExcellentGoodPoorVery Poor

Comments (if any):


4. How would you rate the appearance and comfort of our treatment rooms?

ExcellentGoodPoorVery Poor

Comments (if any):


5. How would you rate your treatment experience?

ExcellentGoodPoorVery Poor

Comments (if any):


6. How would you rate our opening times?

ExcellentGoodPoorVery Poor

Comments (if any):


7. Which therapist did you see?

MichelleIndiaDianaCharlotteGeorgia


8. Which words best describe your therapist? (Choose from the following or feel free to add your own)

WelcomingIrritatingProfessionalFriendlyUnprofessionalFlexibleAccommodatingAbruptDis-interestedEngagingEfficientTalkativeWell PresentedUnhelpfulRudeCourteousLacking in KnowledgeKnowledgeableUnfocusedQuiet / Dis-engagedMeticulous

Other:


9. Which words best describe our salon?

WelcomingUncomfortableColdWarmCleanDirtyFriendlyTiredUntidyTidyExpensiveGood ValueProfessionalComfortable

Other:


10. Did your treatment meet your expectations?

YesNo

If "No", please explain why:


11. Did the service we provide meet your expectations?

YesNo

If "No", please explain why:


12. Did you feel welcomed and comfortable on arrival?

YesNo

If "No", please explain why:


13. Were you happy with the refreshments on offer?

YesNo

If "No", please explain why:


14. Are there any treatments that aren’t in our brochure that you'd like to see offered?

YesNo

If "Yes", please let us know which treatments:


15. If you could name one thing that we could improve, what would it be?


16. Would you book again with the same therapist?

YesNo

If "No", please explain why:


17. If you answered "No" to the previous question, would you be willing to try another therapist?

YesNo

If "No", please explain why:


18. Would you recommend Perfection?

YesNo

If "No", please explain why:


19. Who do you think is our biggest competitor?


20. Final request...

Before submitting your form, please enter the characters shown in the following image into the field below:

captcha


Thank you so much for taking the time to fill out this client feedback form we appreciate your honesty and will use the information obtained to help push our business forward and ultimately to improve our treatments and service to you, as without you we do not have a business.

Thank you again,
The Perfection Team