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Home / About the Salon / Client Feedback Form

Client Feedback Form

Our aim is to provide a quality client focused service where treatments are of the highest possible standard. We are continuously striving to improve the salon and as a client, your feedback, suggestions and comments are an integral part of achieving this.

We would be very grateful if you could take a minute of your time to complete this anonymous satisfaction survey.


1. How would you rate the booking process and did you get your preferred appointment time?

 Excellent Good Poor Very Poor

Comments (if any):


2. How would you rate the appearance and atmosphere of the reception area?

 Excellent Good Poor Very Poor

Comments (if any):


3. How would you rate the manner and helpfulness of our staff?

 Excellent Good Poor Very Poor

Comments (if any):


4. How would you rate the appearance and comfort of our treatment rooms?

 Excellent Good Poor Very Poor

Comments (if any):


5. How would you rate your treatment experience?

 Excellent Good Poor Very Poor

Comments (if any):


6. How would you rate our opening times?

 Excellent Good Poor Very Poor

Comments (if any):


7. Which therapist did you see?

 Michelle India Diana Charlotte Georgia


8. Which words best describe your therapist? (Choose from the following or feel free to add your own)

 Welcoming Irritating Professional Friendly Unprofessional Flexible Accommodating Abrupt Dis-interested Engaging Efficient Talkative Well Presented Unhelpful Rude Courteous Lacking in Knowledge Knowledgeable Unfocused Quiet / Dis-engaged Meticulous

Other:


9. Which words best describe our salon?

 Welcoming Uncomfortable Cold Warm Clean Dirty Friendly Tired Untidy Tidy Expensive Good Value Professional Comfortable

Other:


10. Did your treatment meet your expectations?

 Yes No

If "No", please explain why:


11. Did the service we provide meet your expectations?

 Yes No

If "No", please explain why:


12. Did you feel welcomed and comfortable on arrival?

 Yes No

If "No", please explain why:


13. Were you happy with the refreshments on offer?

 Yes No

If "No", please explain why:


14. Are there any treatments that aren’t in our brochure that you'd like to see offered?

 Yes No

If "Yes", please let us know which treatments:


15. If you could name one thing that we could improve, what would it be?


16. Would you book again with the same therapist?

 Yes No

If "No", please explain why:


17. If you answered "No" to the previous question, would you be willing to try another therapist?

 Yes No

If "No", please explain why:


18. Would you recommend Perfection?

 Yes No

If "No", please explain why:


19. Who do you think is our biggest competitor?


20. Final request...

Before submitting your form, please enter the characters shown in the following image into the field below:

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Thank you so much for taking the time to fill out this client feedback form we appreciate your honesty and will use the information obtained to help push our business forward and ultimately to improve our treatments and service to you, as without you we do not have a business.

Thank you again,
The Perfection Team